Terms of service

Last updated: 29 July 2026

1. ABOUT ENTRANCE

EnTrance is operated by Stuart Newman and S.Newman in partnership under the business name EnTrance – Newman Partnership.

Business address:
213 Branksome Avenue
Stanford-le-Hope
Essex
SS17 8DD
United Kingdom

Website: https://www.entrance.org.uk
Email: info@entrance.org.uk
Telephone: +44 (0)7739 019967

These Terms of Service explain the terms on which you may use the EnTrance website and purchase digital content from EnTrance. References to “EnTrance”, “we”, “us” and “our” mean Stuart Newman and Saule Newman trading in partnership as EnTrance.

Please read these Terms before placing an order. The following policies also apply:

Refund Policy:
https://www.entrance.org.uk/policies/refund-policy

Shipping and Digital Delivery Policy:
https://www.entrance.org.uk/policies/shipping-policy

If there is a conflict between these Terms and a mandatory consumer right, the mandatory consumer right will apply.

2. WHO MAY USE THE STORE

You must be at least 18 years old to place an order. By placing an order, you confirm that the information you provide is accurate, current and complete and that you are authorised to use the chosen payment method.

Products sold through the store are intended primarily for consumers purchasing for personal use. Contact us before purchasing for any business, professional, group, therapeutic, educational, broadcast or public-use purpose.

3. OUR DIGITAL PRODUCTS

EnTrance products are supplied as digital audio downloads, normally in MP3 format. No physical product will be posted unless a product page expressly states otherwise.

Each product page describes the content, format and main purpose of the product. You are responsible for checking that your device and software can play the stated file format and that you have a suitable internet connection for downloading it.

We may make reasonable changes to product presentation, artwork, file names, mastering, packaging or delivery arrangements, provided these changes do not materially reduce the product you purchased.

4. LISTENING, WELLBEING AND SAFETY

EnTrance audio is produced for relaxation, personal development and general wellbeing. It is not medical advice, diagnosis, treatment, psychotherapy or a substitute for care from a qualified health professional. No particular result is promised or guaranteed.

Do not listen while driving, operating machinery, supervising children, or doing anything that requires your full attention. Listen only in a safe and appropriate setting. Stop listening if you feel unwell, distressed or uncomfortable.

Seek appropriate professional advice before use if you are uncertain whether a session is suitable for you, particularly in relation to a physical or mental health condition. EnTrance is not an emergency or crisis service.

5. ORDERS AND CONTRACT FORMATION

When you submit an order, you are offering to purchase the selected digital content. A contract is formed when we accept your order and send an order confirmation.

We may refuse or cancel an order where:

• payment is not authorised;
• we reasonably suspect fraud or misuse;
• the product has been listed with an obvious pricing or description error;
• supply is prevented by a technical or legal issue; or
• the order breaches these Terms.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

Please check your order and email address carefully before completing payment. Because digital delivery may begin immediately, we may not be able to cancel or alter an order after supply has started.

6. PRICES, PAYMENT AND PROMOTIONS

The price payable is the price shown at checkout when the order is placed. Prices include applicable UK taxes where required. No shipping or delivery charge applies to standard digital downloads.

Payment is processed through Shopify and its payment providers. We do not receive or store your full card details.

Discount codes, automatic discounts and promotions are subject to their stated conditions and expiry dates. Offers cannot be combined unless we expressly say otherwise. We may withdraw or amend a promotion before an order is placed, but this will not affect an order already accepted.

7. DIGITAL DELIVERY

After successful payment, access to the purchased content will normally be provided through the order-confirmation page, by email, or through the delivery service identified during checkout.

You are responsible for providing a working email address and checking any spam or junk folder. Contact us if a download link is missing, does not work, or supplies the wrong file.

Once downloaded, you may retain a personal copy in accordance with the licence below. We recommend keeping a secure backup. Although we will provide reasonable assistance with genuine delivery problems, we do not guarantee that an original download link will remain available indefinitely.

8. CANCELLATION RIGHTS FOR DIGITAL CONTENT

For digital content supplied without a physical medium, you normally have a 14-day cancellation period beginning on the day the contract is made.

However, you lose that cancellation right once supply begins if, before supply starts, you:

• expressly consent to receiving the digital content immediately; and
• acknowledge that you will lose your 14-day cancellation right once the download or streaming begins.

Where this consent and acknowledgement are requested during checkout, supply may begin immediately after the order is accepted.

If supply has not started and you wish to cancel, contact us promptly at info@entrance.org.uk.

Nothing in this section limits your rights where digital content is faulty, not as described, not fit for purpose, of unsatisfactory quality, or not supplied.

9. FAULTY OR INCORRECT DIGITAL CONTENT

Digital content supplied by EnTrance must be of satisfactory quality, fit for its stated purpose and match its description.

If a file is corrupted, faulty, incomplete, incorrect, inaccessible, not as described or otherwise does not meet your statutory rights, contact us with your order details and a description of the problem.

Depending on the circumstances, we will provide an appropriate remedy, which may include:

• restoring access;
• repairing or replacing the file within a reasonable time and without significant inconvenience;
• supplying the correct product;
• providing an appropriate price reduction; or
• issuing a refund where required by law.

Our Refund Policy provides further practical information. Nothing in that policy or these Terms excludes or restricts your statutory consumer rights.

10. PERSONAL-USE LICENCE

When you purchase or legitimately obtain EnTrance digital content, you receive a limited, non-exclusive, non-transferable licence to download, store and listen to that content for your own personal, non-commercial use.

You may keep reasonable backup copies on devices or storage accounts under your control.

Unless we give prior written permission, you must not:

• share, transfer, lend, sell, resell or redistribute the files;
• upload the files to a website, cloud library, file-sharing service, social platform or public streaming service;
• broadcast, publicly perform or play the content to an audience;
• use the content in a class, therapy session, professional practice, workplace programme, course, application, product or paid service;
• edit, sample, adapt, remix or create derivative works from the content;
• remove copyright, ownership or identifying information;
• use the content to train, develop, test or evaluate an artificial-intelligence or machine-learning system; or
• bypass any technical measure used to protect or deliver the content.

Purchase transfers a licence to use the content; it does not transfer copyright or ownership.

11. WEBSITE AND CONTENT OWNERSHIP

The website and its content—including audio, text, scripts, product names, branding, artwork, photographs, graphics, video, layout and design—are owned by or licensed to EnTrance and are protected by applicable intellectual-property laws.

You may browse the website and make limited personal use of its content. You must not reproduce, republish, commercially exploit, systematically extract or distribute website content without prior written permission.

You must not attempt to damage, disrupt, overload, compromise or gain unauthorised access to the website, its accounts, systems or data.

Standard search-engine and discovery services may access the site in accordance with our robots.txt instructions and applicable law.

12. THIRD-PARTY SERVICES AND LINKS

The store is hosted by Shopify. Payment processing, digital delivery, embedded audio, email, analytics and other functions may be provided by third parties.

Your purchase from this store is made from EnTrance, not Shopify. Third-party providers may process information or provide technical services under their own terms and privacy notices.

The website may link to third-party sites, including Bandcamp and external information or media services. We are not responsible for the content, availability or separate transactions of third-party sites. Purchases made directly through a third party are governed by that third party’s terms as well as any applicable rights you have against the seller.

13. ACCOUNTS AND ACCEPTABLE USE

Where account facilities are available, you are responsible for keeping your login details secure and for activity carried out through your account.

You must not use the website:

• unlawfully or fraudulently;
• to infringe another person’s rights;
• to transmit malware, harmful code or misleading information;
• to collect personal data without authority;
• to impersonate another person;
• to interfere with the website or another customer’s use of it; or
• to obtain or distribute content in breach of these Terms.

We may suspend or restrict access where reasonably necessary to protect the website, customers, rights holders or the business. This will not remove rights you already hold in properly purchased digital content.

14. REVIEWS, FEEDBACK AND SUBMISSIONS

If you send us a review, testimonial, suggestion or other material, you confirm that it is truthful, lawful and either your own work or content you have permission to provide.

We will not publish your name, words, image or other identifiable testimonial for promotional purposes without an appropriate lawful basis and, where required, your permission.

Unless otherwise agreed, you grant EnTrance a non-exclusive, worldwide, royalty-free licence to reproduce and display feedback that you have authorised us to publish, for the purpose of operating and promoting EnTrance. You may contact us to discuss future use of an attributed testimonial.

15. PRIVACY

We process personal information in accordance with our Privacy Policy. Shopify and other service providers may also process personal information where necessary to host the store, process payment, deliver content, prevent fraud and provide related services.

Please read the Privacy Policy before using the store or placing an order:

https://www.entrance.org.uk/policies/privacy-policy

16. OUR RESPONSIBILITY TO YOU

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for:

• losses that were not reasonably foreseeable when the contract was made;
• business losses, loss of profit, loss of revenue or loss of opportunity arising from a purchase made wholly or mainly for personal use;
• problems caused by your device, software, internet connection, email settings or failure to follow reasonable instructions;
• temporary interruption caused by maintenance, third-party service failure or events outside our reasonable control; or
• failure to achieve a particular personal, emotional, behavioural or wellbeing outcome.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot lawfully be excluded; or
• any other liability that the law does not allow us to exclude or limit.

17. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including major network failure, hosting failure, payment-system disruption, cyberattack, natural disaster, industrial action, government action or failure of a third-party platform.

We will take reasonable steps to restore normal service and minimise disruption.

18. CHANGES TO THE WEBSITE, PRODUCTS OR TERMS

We may update the website and these Terms from time to time. The Terms applying to a purchase are normally those in force when the order is placed.

A later change will not remove rights already acquired under an accepted order. Where a change materially affects an ongoing service, we will provide notice where required by law.

19. GOVERNING LAW AND DISPUTES

Please contact us first if you have a complaint so that we can try to resolve it directly.

These Terms and contracts made through the store are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you retain any mandatory protections provided by the law where you live and may bring proceedings in the courts of that part of the United Kingdom. Consumers outside the United Kingdom retain any mandatory local rights that cannot lawfully be excluded.

20. GENERAL TERMS

If a court finds that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

We may transfer our rights and obligations under these Terms as part of a sale, transfer or reorganisation of the business, provided this does not reduce your rights. You may transfer your rights only where the law permits or with our written agreement.

No person other than you and EnTrance has a right to enforce these Terms, except where the law expressly provides otherwise.

21. CONTACT

Questions, complaints and notices relating to these Terms or an order should be sent to:

EnTrance
Stuart Newman and Saule Newman
En Trance – Newman Partnership
213 Branksome Avenue
Stanford-le-Hope
Essex
SS17 8DD
United Kingdom

Email: info@entrance.org.uk
Telephone: +44 (0)7739 019967
Website: https://www.entrance.org.uk