Refund Policy

EnTrance 90-Day Satisfaction Guarantee

EnTrance offers a voluntary 90-Day Satisfaction Guarantee on eligible digital audio purchases.

We make long-form sessions intended to be listened to repeatedly over time. We therefore want you to have a reasonable opportunity to experience a session before deciding whether it is right for you.

The EnTrance Satisfaction Guarantee becomes available from 30 days after purchase and remains available until 90 days after purchase.

If, during this period, you decide that an eligible EnTrance session is not right for you, you may request a full refund of the purchase price.

We will ask you briefly what was not right for you. This helps us improve our recordings and customer experience, but your answer will not affect the outcome of an otherwise eligible guarantee request.

You do not need to demonstrate that the session was ineffective or provide evidence of how you used it.

How to request a Satisfaction Guarantee refund

Please contact us at info@EnTrance.org.uk and provide:

• your order number;

• the email address used for the purchase; and

• a brief indication of what was not right for you.

We will refund the purchase price using the original payment method.

Faulty, Incorrect or Misdescribed Digital Content

If a digital file is corrupted, incomplete, inaccessible, incorrect, not as described, or otherwise does not meet your statutory consumer rights, please contact us as soon as possible.

We will provide the appropriate remedy required by applicable law. This may include restoring access, replacing or correcting the file, providing a price reduction, or issuing a refund where required.

These statutory rights are separate from and are not affected by the EnTrance 90-Day Satisfaction Guarantee.

Statutory Consumer Rights

The EnTrance 90-Day Satisfaction Guarantee is an additional voluntary guarantee. It does not limit, replace or affect any statutory consumer rights you may have.

For digital content supplied immediately after purchase, statutory cancellation rights may be affected where the required consent and acknowledgement have been obtained before supply begins. Details of these rights are set out in our Terms of Service.

Nothing in this Refund Policy excludes or restricts any consumer right that cannot lawfully be excluded or restricted.

Refunds and Exchanges

Except where covered by the EnTrance 90-Day Satisfaction Guarantee or required by applicable consumer law, digital purchases are not eligible for refunds or exchanges.

If you have a question about a refund, please contact:

EnTrance
info@EnTrance.org.uk